FAQs

Does TShirtsRUS.co offer phone support?

  • Due to demand and volume we currently do not take phone calls. We do offer support through email and have a less than 24 hour turn around on those requests. Please reach out to us at  info@tshirtsrus.co to get your questions answered and the support you need. 

What are your office hours?

  • Our office hours are Monday through Friday, from 9AM - 6PM EST.  Any questions or concerns submitted during the weekend will be responded to promptly on the following business day.

I messaged but haven't heard back for 48 hours, why haven't I received a response?

  • Please check your SPAM folder.  Most inquiries are responded to in less than 24 hours. Also, note our office hours, which are Monday through Friday, 9AM - 6PM EST. Questions and concerns from the weekend will be responded to promptly on next business day!

The USPS Tracking Number says delivered, but I haven't received my order. What should I do?

  • All domestic delivery issues become the responsibility of USPS once it’s been shipped. You may contact them at (800) 275-8777. If you have contacted USPS already and you aren't getting the support you need, we are here to help. Email us at info@tshirtsrus.co and we will try and assist you!

Does TShirtsRUS.co ship orders internationally?

  • International shipping choices are available at checkout and most orders ship for $25 or less!

Why isn't my tracking number working?

  • Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carrier's' systems. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped. If this is an international order, you can try this website to track your package. Just have your tracking number available. http://www.17track.net/en

What quality will my product come out?

  • We hand make the highest quality all-over-print products in the world. The larger file (highest res possible) that you use, the better the end product will be! Please review the selections below. 

TShirtsRUS.co loves to provide our customers with a personalized user experience. Whether you're deciding what kind of garment you would like to customize or shopping through our thousands of licensed brands, it's important to us that you have options. For this reason, each of our all-over-print T-Shirts is available in 3 unique styles; Standard, Premium, and Ultra Premium.

Every TShirtsRUS.co T-Shirt is guaranteed to never crack, peel, or fade but knowing the difference between these 3 styles ensures you are choosing the price point and make that is right for you. Read below for a breakdown of each shirt style including some pictures of what to expect!

Standard Quality - Single Sided*

Standard quality shirts feature an image printed on a pre-made blank garment. The image is printed on the front only and the back is white. Standard shirts are blast printed. *Irregularities under the arms and sleeves may be visible when ordering the Standard option.

Premium Quality - Double Sided*

Premium quality shirts feature an image printed on the front and back of pre-made blank garment. The back is identical to the front unless a secondary image is shown on the product page. Premium style shirts are blast printed. *Irregularities under the arms and sleeves may be visible when ordering the Premium option.

Ultra Premium Quality - Double Sided - Cut & Sew**

Ultra Premium quality shirts feature an image printed on ultra premium quality fabric, which is then cut and sewn. The image is printed on the front and back. The back is identical to the front unless a secondary image is shown on the product page. No irregularities under the arms and sleeves.

All items are 1 of a kind, hand-made, and printed exclusively for the customer who ordered it.

What is printed on the back of what I ordered?

  • For double sided items, the back is identical to the front unless a secondary image is shown on the product page. One sided products like: Bandana, Duvet Cover, Shower Curtain, standard one-sided T-shirts, one-sided tanks, etc. will have a white back.